1. Introduction
We respect your privacy and process personal data in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) where it applies. This policy covers the WHOPTICS MEDIA CREATIVE website and related purchase / support communications for products such as Editor Collection.
Contact for privacy matters: [email protected]
2. Data we collect
Depending on how you interact with us, we may process:
- Identity & contact data — name, email address, and any details you include in messages.
- Order data — product purchased, order ID, timestamp, payment status, and billing country/region as provided by our payment processor (Whop).
- Technical data — IP address, browser type, device type, and basic usage logs when you visit the site.
- Support data — information you provide when requesting help with a product.
3. How we use data
- To fulfill orders and deliver digital products.
- To provide customer support and product updates.
- To improve the website and product experience.
- To comply with legal and accounting obligations.
- To send transactional emails related to your purchase (receipts, download access, update notices).
4. Payment processing
Purchases are processed by Whop. We do not store full payment card details on our servers. Whop and their payment partners process payment information under their own privacy policies.
5. Legal bases (GDPR)
Where GDPR applies, we rely on: performance of a contract (orders and delivery), legitimate interests (site security, product improvement), consent where required (optional marketing), and legal obligation (tax / accounting records).
6. Sharing
We may share data with service providers who help us operate (hosting, email, payment). We do not sell your personal data. We may disclose information if required by law or to protect our rights.
7. Retention
Order and support records are kept as long as needed for delivery, support, and legal requirements. Website logs are typically retained for a shorter period unless needed for security investigations.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or request portability. To exercise these rights, email [email protected].
9. Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission over the internet is 100% secure.
10. International transfers
Your data may be processed in countries other than your own when we use hosting or payment providers. Where required, we rely on appropriate safeguards for such transfers.
11. Children
Our products and site are not directed at children under 16. We do not knowingly collect personal data from children.
12. Changes
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision.
13. Contact
Privacy questions: [email protected]